Joe Hudson's Collision Center

Very disappointed. We had an issue with a broken light and bumper replacement. Took a month to get this back to us. They kept calling us at the beginning of the week to say it would be ready by end of week and then we wouldn’t hear back from them. Then it turns out that they used the wrong color paint and that cost them a week. Then we found out that the vehicle was ready but they said they were waiting to hear back from our insurance company. This was incorrect because our insurance company did a great and thorough job of communicating to us and kept telling us that Joe Hudson still had not sent anything to them. We had to get them to turn our car back over to us so we could finally turn in our rental car. Our insurance company paid $600 towards rental car and we had to pay close to $700 extra out of pocket because of Joe Hudson’s mistake that caused two additional weeks for them to finish. The manager promised that she would talk to someone to see what could be reimbursed. And of course she has ghosted us and will not return our calls. So guess we are out money because of their mistakes. Please avoid this company!!!

Absolutely the worst body shop I have ever encountered in my life. You will get every excuse except for accountability and it will take them 3 mos for any repairs over $5000. From lack of staffing and continuous parts on back order and constant issues. Oh and my experience was with an insurance claim as a preferred shop. I should have just went straight to the dealership. Black people keep your money and if the insurance company sends you here just run. Per Chris the shop manager be glad to get your vehicle back within 6 months and Diane the General manager is no better. If you’re incapable of handling heavy repairs just shut down already. I will never use this shop again. This amount of money I spent out of pocket because of the shop delays is ridiculous. The worst experience of my LIFE!

Overall a pleasant experience working with Joe Hudson’s Collision repair. They were honest, polite and easy to work with. The communication throughout the repairs from prior to start to end was thorough. I was surprised when I picked up my vehicle to find it all clean and looking a lot better on the outside and even the inside than when I had dropped it off as they performed a complimentary detail. They will also help you to get a rental car and arrange a shuttle to take you to pickup a vehicle and let you leave the rental in their lot and they arrange for it to be picked up from there which is very convenient.

Wishing you success in your new business here! Hope your employees are happy and appreciate! Last people own it my grandson work there were miserable !for years he so happy he not there got new life new beautiful Real real finance ! Happy happy everyday! Thank you 🙏 Lord! Truly bless! Yes! He got wonderful job he love it! Very happy ! Good luck